Taipei City Government

1. Yes, but only if the caller is the person requesting the recording. Furthermore, the 1999 service only records calls answered by operators. Calls made to 1999 that were directed to an extension without operator assistance, or transferred by operators to other agencies, are not recorded and therefore cannot be provided.

2. Starting from July 1, 2024, only recordings from the past five years may be requested. Any recordings older than five years will be deleted on a scheduled basis and will no longer be available for request.

3. Applications must be submitted in writing to the Research, Development, and Evaluation Commission (RDEC) and must comply with the requirements under Article 10 of the Freedom of Government Information Law. Please refer to the Ministry of Justice’s “Application for Provision of Government Information” format [official website link]. The following information must be provided:

(1) For individuals: full name, date of birth, National ID number, permanent or mailing address, and contact phone number. For legal entities or organizations: name, registration certificate number, and office or business address. For foreign individuals, legal entities, or organizations, please include nationality, passport number, and relevant supporting documents.

(2) If the applicant has a legal agent or representative, please provide the agent or representative’s full name, date of birth, and mailing address.

(3) A summary of the requested government information (i.e., a brief description of the conversation with the 1999 operator) and the number of recordings requested.

(4) Purpose of the request.

(5) Date of application.

4. To verify that the applicant is indeed the caller and to protect personal privacy, a copy of the applicant's National ID must be attached to the application. Foreign applicants must submit a copy of their resident certificate or passport. Legal entities or organizations must stamp the official seal of the organization and the seal of the representative. If there is a legal agent or representative, please also provide a copy of their National ID.

5. Once the application documents are complete, please mail them to this address: Research, Development and Evaluation Commission (RDEC) of Taipei City Government, 11F South-East Area No.1, City Hall Rd., Xinyi District, Taipei, 110204, Taiwan, R.O.C. Upon receipt, the RDEC will process the application in accordance with Article 12 of the Freedom of Government Information Law and respond within 15 days with an official document. If necessary, the processing period may be extended for no more than 15 days.

6. According to Article 11 of the Freedom of Government Information Law, if any required information is missing from the application, the RDEC will notify the applicant to make corrections within 7 days. Failure to do so within the specified period will result in the rejection of the application. Once approved, the requested recording(s) will be provided on a CD along with the official response.