Taipei City Government

     To protect individual rights and interests stated in the Personal Data Protection Act and establish a reasonable scope for the use of personal data and case information, the Taipei City Government has determined a retention schedule for petitions & dispatches received and handled. The details were announced on June 26, 2023, as follows:

1. Personal data: Personal data shall be retained and can be used for up to 5 years from the date a case is closed. Once a case reaches 5 years, personal data shall be automatically deleted by the system while case information is retained.  
2. Case information: Case information shall be retained and can be used for up to 10 years from the date a case is closed. Once a case reaches 10 years, case information shall be automatically deleted by the system and not be accessible by any means.

Due to the time needed for developing necessary system functionality, a one-year grace period is set for the implementation of the automatic data deletion. The automatic deletion will be in effect on July 1, 2024, after the system upgrade is completed.