Taipei City Government

At 02:15 on the first day of 2020, the staff of Taipei Rapid Transit Corporation and the city’s MRT network successfully completed its mission: moving over 3.206 million passengers from 06:00 on December 31 through 06:00 on January 1. The company wants to extend a special thanks to the passengers’ support, cooperation, and patience, allowing the TRTC to successfully complete the daunting transit challenge once again.

When the clock strikes midnight on January 1, citizens leaving New Year’s Eve parties began flooding into MRT stations near city hall, including MRT Taipei City Hall Station, MRT Yongchun Station, MRT Sun Yat-Sen Memorial Hall Station, MRT Taipei 101/World Trade Center Station, and MRT Xiangshan Station. The Operation Control Center deployed additional trains to accommodate crowd flow until the congestion was alleviated. According to statistics, approximately 355,000 passengers passed through MRT Taipei City Hall Station, MRT Sun Yat-Sen Memorial Hall Station, MRT Taipei 101/World Trade Center Station, and MRT Xiangshan Station between 06:00 on December 31 and 02:00 on January 1.

To accomplish another successful New Year’s Eve transit mission, TRTC implemented multiple measures. Passengers were informed in advance to utilize “2 lines in and 3 lines out”, and the best 3PRO vantage points for admiring the New Year’s Eve fireworks: MRT Sun Yat-Sen Memorial Hall Station, MRT Xinyi Anhe Station, and MRT Xiangshan Station were also disclosed to passengers so that they could reach these destinations as early as possible to admire the stunning fireworks display! On New Year’s Eve, additional personnel were dispatched to the MRT stations to reinforce traffic direction efforts. Metro Chaotian Troupe was deployed in full to calm the mood of passengers waiting for trains at various vantage points in key stations such as MRT Taipei City Hall Station, MRT Sun Yat-Sen Memorial Hall Station, MRT Taipei 101/World Trade Center Station, and MRT Xiangshan Station in a lighthearted manner. They also helped to direct the pedestrian traffic when needed.

Furthermore, the priority elevator and priority lane were also implemented at MRT Taipei City Hall Station, MRT Sun Yat-Sen Memorial Hall Station, MRT Taipei 101/World Trade Center Station, and MRT Xiangshan Station for persons with disabilities, pregnant women, senior citizens, adults with children, and other persons with restricted mobility. The courtesy service won the hearts and affirmation of the passengers.

In supporting Taipei City Government’s New Year’s Eve event, TRTC mobilized about 2,700 employees to help passengers this year. Wearing distinct, easily identifiable yellow uniform jackets or vests, they were responsible for tasks such as guiding passengers, platform security, controlling the elevators and escalators, offering service at the ticket gates, station access control, ticketing, and maintaining order, etc.