Taipei City Government

As one of the rare government-operated pawnshops in Taiwan offering members of the public secured loan services, Taipei City Secured Small Loans Service (SSLS) received the top honor in “Overall Services” category of the Executive Yuan’s Government Service Award.
 
Emerging as the winner from a pool of 174 competitors, SSLC focuses on providing customers services which based on 4 core strategies abbreviated as LIFE (Liable, Impressive, Financial, and Efficient).
 
By offering low loan rates and preferential rates for disadvantaged customers, the agency assists the public to meet short term financial needs. It also boosted service convenience by strengthening appraisal abilities of its employees, implementing nighttime business hours, and simplifying SOPs.
 
Given its unique responsibilities, SSLS also offers assistance in job training and suicide prevention on behalf of city government. The agency defies the traditional image people have of pawnshops, providing the public with detailed and guaranteed service.
 
In addition to providing loans, the agency also created the island’s largest auction platform for dealing with retired public properties – the “SHWOO” platform. The project is one of the ways which the agency strengthens its commitment to establishing a circular economy and promoting sustainability.