Taipei City Government

At the 7th Government Service Awards, the Taipei City Government's Department of Information Technology stood out among 142 participating government agencies nationwide. It received the award for "Digital Innovation and Value-Added" for its first governmental open source program in Taiwan, the "New Benchmark for Digital Public Services: Taipei City Dashboard Open-Source Project." The award represents the highest honor in government-driven public service.

Taipei has been committed to smart city initiatives for many years. In 2020, the Department of Information Technology launched the "Taipei City Dashboard" to support municipal decision-making. Since 2023, the dashboard has transitioned to an open- source under the “New Benchmark for Digital Public Services: Taipei City Dashboard Open Source Project”, realizing public-private collaboration. The city government released the dashboard’s source code to the public, and its team convenes the “Taipei CodeFest” hackathon every year, attracting interdisciplinary teams of students and professionals. The winning hackathon projects cover themes such as resources for women and children, road traffic, urban disaster prevention, climate change and net-zero emissions, and epidemic alerts. By leveraging the publicly-accessible City Dashboard, these projects make urban governance data more relevant to citizens' daily lives. Through the “New Benchmark for Digital Public Services: Taipei City Dashboard Open Source Project”, citizens and the city government can work together to create and innovate. For example, organizations including the Department of Information Technology, Students' Information Technology Conference (SITCON), Department of Civil Servant Development, and the Open Culture Foundation co-convened the 2024 SITCON Hackathon. Participating students developed creative solutions, such as collaborative multi-language translation and AI chatbot assistants, and engaged in in-depth technical exchanges with government teams, aiming to integrate these innovations into the Taipei City Dashboard to further enhance high quality public services.

The Taipei City Government will continue to leverage digital technology and public-private collaboration to innovate service models, improve various municipal services, and realize the vision and goals of a "Service-Oriented Smart Government."