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When I apply for TaipeiPASS membership, it says that the account already exist. What can I do?

When the system notifies you that the email or mobile phone number you use has already been linked to an existing account, please follow the steps below:

  1. Sign in
  2. Upgrade to Gold Membership

If you’ve forgotten your password, please click on the “Forgot Password” link on the login page. Enter your mobile phone number or email when prompted, and proceed with resetting your password.

If have any questions regarding any of the steps, please call Citizens’ Hotline (dial 1999, or 02-27208889, ext. 8585 if you are calling from other municipalities) and our customer representative will be more than happy to assist you.