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I cannot access Taipei e-Services Online with certificate login. What’s the problem?

Users who wish to log on the website with MOICA or MOEACA will have to download the required component first. Please visit http://www.e-services.taipei.gov.tw/hypage.cgi?HYPAGE=manual_install.htm (Chinese) and follow the instructions for installing the component. Note: users who wish to log in with MOICA must have CyberCitizen membership.