Taipei City Government’s COVID-19 Epidemic Prevention SOPs

Taipei Metro has taken a proactive approach to ensuring the safety of passengers and staff. Masks are required, temperature scanning stations setup, and rigorous cleaning procedures conducted. Stations and carriages are disinfected daily. However, equipment with which passengers frequently come into contact is disinfected once every 4–8 hours.

• Stage 1 - No Confirmed Domestic Cases
  • Follow the health authority’s epidemic prevention policy.
  • Use the MRT promotion system to promote correct concepts on epidemic prevention such as broadcasts and electronic banners on TV screens.
  • Regular disinfection of environmental equipment : Regular disinfection using alcohol or bleach of facilities and spaces that passengers frequently come into contact with, including MRT stations and carriages.
  • Staff health self-management : Travel restrictions for staff traveling to infected areas. If staff have returned from infected areas, they will be required to perform self-health management for 14 days and have a specialist in charge of daily tracking.
  • Prepare epidemic prevention supplies.
• Stage 2 – Having Confirmed Domestic Cases
  • Participate in Taipei city government response meetings and cooperate with epidemic prevention.
  • Increase the frequency of environment disinfection:
    • Sterilize equipment in each station that passengers might frequently come into contact with. (Sterilize once every 8 hours)
    • Carriages: Cleaning and sterilization before the daily operational departure and again when the carriage returns back to the terminal each day.
    • Place hand sanitizer devices at the information counter of the station for public use.
  • Continue to promote the correct concept on epidemic prevention to passengers:
    • Broadcast government announcements, videos and multilingual information.
    • MRT website provides epidemic prevention announcements from the Taipei City Government.
    • Produce and broadcast the MRT epidemic prevention announcements to ensure passengers enjoy a safe ride.
  • Enhance staff health self-management:
    • Frontline staff will wear surgical masks and check their temperature before their shift.
  • Purchase of supplies to protect frontline staff and prevent the spread of the virus, including surgical masks, alcohol sanitizer, goggles, isolation gowns and gloves...etc.
• Stage 3 - Taipei city government set up Emergency Operation Center (EOC)
  • Participate in the Taipei City Government emergency response meeting and cooperate with epidemic prevention.
  • Increase the frequency of environmental disinfection.
    • Station:
      1. Sterilize equipment that passengers might frequently come into contact with at each station. (Sterilize once every 4 hours)
      2. Daily disinfection of public station facilities: After operational hours the whole station, including passenger traffic flow areas and facilities, will be disinfected.
    • Carriage:
      1. Sterilize equipment that passengers might frequently come in contact with. Sterilize once every 8 hours when the carriage returns to the terminal station.
      2. Daily wipe down of entire carriages with disinfectant before each day's first departure
      3. Once notified by the health authority about any confirmed or suspected case that have traveled on the MRT, intensify the cleaning and disinfection along the route taken by the passenger within 2 hours.
  • Strengthening passenger and tourist protective measures
    • In high capacity and major sightseeing stations, infrared temperature sensors will be deployed. Screened passengers who have fever will be refused service and assisted to transport to hospital.
    • Establish MRT service regulations about how staff will deal with passengers who exhibit symptoms including holding drills.
  • Strengthen staff health self-management
    • Entry access control and body temperature checks at administration building and MRT depot.
    • All staff have their temperature taken daily and have specialists in charge of health tracking.
    • Separate important staff into groups, fixed shifts and off-site offices.