90807130https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=FC893C18CB747E8DHow do you sign up for the “Citizens’ Free Digital Courses?Please call customer service (0800-088-258). For more information on courses and programs, please<a href="https://www.facebook.com/taipeifreedigitalcourse" rel="noopener noreferrer" target="_blank" title=" visit Taipei Free Digital Course’s chinese Facebook Page "> visit Taipei Free Digital Course’s Facebook Page</a>(Chinese) and leave a “Like” to receive the latest updates on classes![][][][]Department of Information Technology, Taipei City Government90807120https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=4F009DFF533CFC72If I know absolutely nothing about how to use a computer or smart phone, can I still sign up for the “Citizens’ Free Digital Courses?Yes, you can still sign up for the classes.[][][][]Department of Information Technology, Taipei City Government90807080https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=49364C8F6746DD9FAre there requirements for enrolling in “Citizens’ Free Digital Courses”?You must reside in either Taipei City or New Taipei City. In addition, under the arrangement on resource sharing between Taipei City and New Taipei City which took effect in 2015, residents of the two municipalities – regardless of age or gender – can register for computer classes across the city border. <a href="https://ezlearn.ntpc.gov.tw/" rel="noopener noreferrer" target="_blank" title="New Taipei City e-Learning Chinese Website ">New Taipei City e-Learning Website</a>(Chinese)Registration Hotline: (02) 2960-3456[][{"title":"New Taipei City e-Learning Chinese Website","url":"https://ezlearn.ntpc.gov.tw/"}][][]Department of Information Technology, Taipei City Government90796880https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=741B2E2991510BABDoes “Citizens’ Free Digital Courses” offer online classes?Currently, the program only offers in-person classes. If you have a need for online learning, you can visit  Taipei e-Campus (Chinese) and register for membership to access a large selection of courses online.[][{"title":"Taipei e-Campus (Chinese)","url":"https://elearning.taipei/mpage/"}][][]Department of Information Technology, Taipei City Government90698200https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=BD69766A1D11D603What are the recommended specs for TaipeiPASS app? What are my choices for mobile device?TaipeiPass is currently available for both Andriod and iOS. Before you download and install the app, please make sure that your mobile phone supports the following: System Requirement: iOS 13.0 or newer versions; Android 7.0 or newer versions [][][][]Department of Information Technology, Taipei City Government90698170https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=F41C724750B4C7D0What is TaipeiPASS?To implement the vision of Taipei Smart City and help citizens realize a comfortable and convenient lifestyle, Taipei City Government utilizes individual identity as a key to access numerous city service. In addition to building a portal for city services, the primary objective of TaipeiPASS is to create digital identities unique to Taipei City. This will help connect Taipei residents with the government, ensuring that city services better meet the needs of citizens’ day-to-day life and allowing Taipei implement the vision of prosperity and happiness.  TaipeiPASS is the city government’s single-entry portal for members. It integrates city services and resources that people are likely to use in their everyday life. By constructing a citizen digital identity and verification system linking both online and offline services, TaipeiPASS provides users with a wide variety of tools ranging from identification to payment. Signing up for TaipeiPASS membership allows you to enjoy services offered by city hall. It is the key for citizens to unlock city services.  For more information, please visit the official website of <a href="https://id.taipei/" rel="noopener noreferrer" target="_blank" title="Chinese official website of TaipeiPASS">TaipeiPASS</a>(Chinese).[][][][]Department of Information Technology, Taipei City Government90698160https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=693BBA52F999B685How many tries do I get to logon to my TaipeiPASS account before the system locks me out? How do I unlock a disabled account?For security reasons, each TaipeiPASS account allows up to three login failures before being disabled for 15 minutes. We suggest that you take advantage of the “Forgot Password” function and have the system dispatch a verification message to you, providing you with the option of changing your password. * Reminder: you will be unable to change your password through the “Forgot Password” function when your account is temporarily disabled.  For related questions, please call the 1999 Citizens’ Hotline (ext. 8585). For those calling from other municipalities, please dial 02-27208889, ext. 8585.[][][][]Department of Information Technology, Taipei City Government90698140https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=CBFAC9CABCB279DDWhat are the benefits of TaipeiPASS membership?TaipeiPASS is the single membership identification center of Taipei City Government. Through TaipeiPASS, you are able to access convenient online services and take advantage of various bargains and deals offered by brick-and-mortar partner stores.[][][][]Department of Information Technology, Taipei City Government90670170https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=4F4A02EF05020696How can I apply for TaipeiPASS membership?You can apply for membership either through the TaipeiPASS website or via the TaipeiPASS app.There are three ways to register via the app (<a href="https://id.taipei/tpcd/about/taipeipass-app" rel="noopener noreferrer" target="_blank" title="TaipeiPASS APP download instruction page">download app</a>)(Chinese): 1. Mobile Phone Verification: Mobile phone number verification is an identity verification process utilizing the telecom company’s database. Therefore, you must make sure that your mobile phone is under a monthly plan (excluding Type II Telecom Operators) registered under your name. The mobile phone number cannot be registered to companies or government agencies. Instructions are as follows:(1) Please select “Register with Mobile Phone Number” when registering via the app. Read the terms and conditions and privacy policy carefully. (2) Enter your personal data, including ID number, name, birthdate, and mobile phone number. (3) Verify whether the user is the owner of the device (simply operate the phone as you normally would – enter passwords, place your finger on the sensor for fingerprint recognition, or trace the set pattern to unlock the phone.)(4) Set password.Please refer to the <a href="https://id.taipei/tpcd/about/faq/tutorial?support=web&category=38" rel="noopener noreferrer" target="_blank" title="TaipeiPASS Functional Teaching Instruction Page">operation instruction </a>(Chinese)(front page -> Functions Tutorial and Q&A -> Basic Operations for New Users -> Register -> Mobile Phone App Version -> Mobile Phone Number Verification). 2.ID Verification: You will be required to upload the front and back sides of your ID Card. Operation details are as follows:(1) When registering via the app, please select “Register with ID” and read the terms and conditions and privacy policy carefully.(2) Take photos of the front and the back of your ID Card. (3) Double-check whether the data you’ve provided is correct and corresponds with the info on your ID. Submit the form.(4) Finish setting up your account (mobile phone or email) and password.Please refer to the <a href="https://id.taipei/tpcd/about/faq/tutorial?support=web&category=38" rel="noopener noreferrer" target="_blank" title="TaipeiPASS Functional Teaching Instruction Page">operation instruction</a>(Chinese)(front page -> Functions Tutorial and Q&A -> Basic Operations for New Users -> Register -> Mobile Phone App Version -> ID Verification). 3.ARC Verification: If you have a physical ARC card, you can register your membership via this method.You will be required to upload the front and back sides of your ARC Card. Operation details are as follows: (1) When registering via the app, please select “Register with ARC” and read the terms and conditions and privacy policy carefully. (2)Take photos of the front and the back of your ARC Card. (3)Double-check whether the data you’ve provided is correct and corresponds with the info on your ARC. Submit the form. (4)Finish setting up your account (mobile phone or email) and password. Websites:<ol id="isPasted" start="1" type="1"><li> <a href="https://id.taipei/tpcd/registration/premium/moica" rel="noopener noreferrer" target="_blank" title="TaipeiPASS Gold Membership Registration Page of MOICA Verification">MOICA Verification via Card Reader</a></li><li> I<a href="https://id.taipei/tpcd/registration/premium/id-card" rel="noopener noreferrer" target="_blank" title="TaipeiPASS Gold Membership Registration Page of ID Verification">D Verification</a>/<a href="https://id.taipei/tpcd/registration/premium/immigration-card" rel="noopener noreferrer" target="_blank" title="TaipeiPASS Gold Membership Registration Page of ARC Verification">ARC Verification</a></li><li> Citizen Grand Platform (<a href="https://service.gov.taipei/Case/ApplyWay/201907250077" rel="noopener noreferrer" target="_blank" title="Citizen Grand Platform- Apply for TaipeiPASS Gold Membership">Apply for TaipeiPASS Gold Membership</a>)</li><li> Over-the-counter Verification (Taipei City District Offices)</li></ol>  [][][][]Department of Information Technology, Taipei City Government90670160https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=46CB17BE78BE4A68Can foreign nationals apply for TaipeiPASS accounts?Foreign nationals holding valid Alien Resident Certificate (ARC) can apply for TaipeiPASS gold membership via one of the three methods listed below:  <ol><li>Holders of physical ARC card: either <a href="https://id.taipei/tpcd/registration/premium/immigration-card" rel="noopener noreferrer" target="_blank" title="Verification of residence permit on the registration page of TaipeiPASS Gold Membership">“Apply for ARC Verification (Chinese) ”</a> on the official website of TaipeiPASS or <a href="https://id.taipei/tpcd/about/taipeipass-app" rel="noopener noreferrer" target="_blank" title="TaipeiPASS APP download page">download TaipeiPASS app (Chinese)</a>  and choose “Register with ARC”;</li><li>Visit any of the 12 district offices in Taipei to apply in person, or </li><li>Submit application online via <a href="https://service.gov.taipei/Case/ApplyWay/201907250077" rel="noopener noreferrer" target="_blank" title="Citizen Grand Platform TaipeiPASS Gold Membership Verification Application">Citizen Grand Platform (Chinese)</a>  </li></ol>[][][][]Department of Information Technology, Taipei City Government90670150https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=AC2274869D583F0AHow many TaipeiPASS gold memberships can one person have?TaipeiPASS gold membership requires verification of the applicant’s ID number. Since everyone’s ID number is different, each individual can only register for one gold member account with his or her own ID.[][][][]Department of Information Technology, Taipei City Government90670130https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=879D020BF4506DE6How do you use TaipeiPASS coupons?When you shop at any TaipeiPASS partner stores, simply show your APP and the screen with the coupon to enjoy the deal/discount. It’s really easy! Please refer to the <a href="https://id.taipei/tpcd/about/faq/tutorial?support=app&category=41" rel="noopener noreferrer" target="_blank" title="TaipeiPASS Functional Teaching Instruction Page(Chinese)">instruction guide(Chinese)</a> for details.[][][][]Department of Information Technology, Taipei City Government90670140https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=AB9E2D1CA33EA52AWhen I apply for TaipeiPASS membership, it says that the account already exist. What can I do?When the system notifies you that the email or mobile phone number you use has already been linked to an existing account, please follow the steps below:<ol id="isPasted" start="1" type="1"><li>Sign in</li><li>Upgrade to Gold Membership</li></ol> If you’ve forgotten your password, please click on the “Forgot Password” link on the login page. Enter your mobile phone number or email when prompted, and proceed with resetting your password. If have any questions regarding any of the steps, please call Citizens’ Hotline (dial 1999, or 02-27208889, ext. 8585 if you are calling from other municipalities) and our customer representative will be more than happy to assist you.[][][][]Department of Information Technology, Taipei City Government90670120https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=3F298FFDB59BEC27What should I do if I can’t update my TaipeiPASS app?TaipeiPASS can be downloaded/updated via either Google Play or App Store. If you experience:1.Upon activation of TaipeiPASS, it displays a message indicating that there’s a newer version of the app. However, when you try to update the app, you don’t see any “update” button:<ul><li>Please visit either Google Play or App Store and search for TaipeiPASS. When the “update” button appears, click on it to install the latest version of the app.</li><li>If you still don’t see the “update” button, it is very likely that the app software’s update file is still being processed by the respective platform. The time required for the update to complete may vary for different users. You should try updating again at a later time if the speed is too slow.</li></ul> 2.Upon activation of TaipeiPASS, it will display a message reminding you to update the app. However, after you complete the update and return to TaipeiPASS, the app still wants you to install the update: Visit either Google Play or App Store to search for the latest version of the app. You can then click on the update button to renew the app at this time.[][][][]Department of Information Technology, Taipei City Government90666610https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=9FA9C0D90DD208FBWhat is the gender ratio of Taipei City Government employees, and has there been any significant change in the past 10 years?<img src="https://www-ws.gov.taipei/001/Upload/370/relpic/18677/9066661/9825541a-1840-49be-833d-cca3924000a8.jpg" data-id="1995492" data-type="image" data-name="/001/Upload/370/relpic/18677/9066661/9825541a-1840-49be-833d-cca3924000a8.jpg" alt="/001/Upload/370/relpic/18677/9066661/9825541a-1840-49be-833d-cca3924000a8.jpg" data-tag="w1" data-url="https://www-ws.gov.taipei/001/Upload/370/relpic/18677/9066661/9825541a-1840-49be-833d-cca3924000a8.jpg" style="width: 12%;" class="fr-fic fr-dii">The gender ratio of Taipei City Government employees is approximately 51:49 (male to female). Within government agencies, the male-to-female ratio is approximately 65:35, while in schools, it’s about 28:72. There has been no significant change in these ratios over the past 10 years.[][][{"title":"人事處-項目選擇按鈕-05","url":"https://www-ws.gov.taipei/001/Upload/370/relpic/18677/9066661/9825541a-1840-49be-833d-cca3924000a8.jpg"}][]Department of Personnel, Taipei City Government90666550https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=70B71FA638C23185What benefits does Taipei City Government provide to its employees?<img src="https://www-ws.gov.taipei/001/Upload/370/relpic/18677/9066655/ca5595e5-0f33-4b95-ad5a-63f05dc74ae7.jpg" data-id="1996248" data-type="image" data-name="/001/Upload/370/relpic/18677/9066655/ca5595e5-0f33-4b95-ad5a-63f05dc74ae7.jpg" alt="" data-tag="w1" data-url="https://www-ws.gov.taipei/001/Upload/370/relpic/18677/9066655/ca5595e5-0f33-4b95-ad5a-63f05dc74ae7.jpg" style="width: 12%;" class="fr-fic fr-dii">In addition to providing employees with compensation in accordance with regulations such as the “Civil Servants’ Salary Act,” Taipei City Government offers a variety of benefits to enhance employee morale. These benefits include employee health checkups, commuting expense subsidies, one-stop childcare services for employees with children aged 0 to 6, the organization of leisure clubs, cultural and recreational activities, family days, and singles’ social events. We also provide self-paid group and vehicle insurance discounts for employees and their dependents, along with employee discounts at contracted businesses.[][][{"title":"benefits","url":"https://www-ws.gov.taipei/001/Upload/370/relpic/18677/9066655/ca5595e5-0f33-4b95-ad5a-63f05dc74ae7.jpg"}][]Department of Personnel, Taipei City Government90666520https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=4A26DF091DB7AD40How does Taipei City Government incentivize outstanding employees?<img src="https://www-ws.gov.taipei/001/Upload/370/relpic/18677/9066652/86f6d25c-e6d4-41d8-a81a-87261f2ee9ab.jpg" data-id="1996250" data-type="image" data-name="/001/Upload/370/relpic/18677/9066652/86f6d25c-e6d4-41d8-a81a-87261f2ee9ab.jpg" alt="" data-tag="w1" data-url="https://www-ws.gov.taipei/001/Upload/370/relpic/18677/9066652/86f6d25c-e6d4-41d8-a81a-87261f2ee9ab.jpg" style="width: 12%;" class="fr-fic fr-dii">To recognize the contributions of its civil servants to the nation and society, enhance administrative efficiency, and promote exceptional performance among young civil servants under the age of 39, Taipei City Government conducts recommendations and selections in accordance with the “Civil Servant Incentive Measures” and the “Taipei City Government Commendation Guidelines for Outstanding Young Civil Servants.” These processes aim to identify exemplary civil servants and exceptional young civil servants within the city government. Furthermore, to commend employees who serve diligently and with enthusiasm, Taipei City Government follows the “Taipei City Government Commendation Guidelines for Outstanding Maintenance Worker” to select exceptional Maintenance Workers within the government. The Mayor publicly acknowledges these employees to boost morale and motivation in the workplace.[][][{"title":"reward","url":"https://www-ws.gov.taipei/001/Upload/370/relpic/18677/9066652/86f6d25c-e6d4-41d8-a81a-87261f2ee9ab.jpg"}][]Department of Personnel, Taipei City Government90666502https://english.gov.taipei//Content_List.aspx?n=49F7B97100A7C5DBhttps://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=08D7C64784B2BA7FTaipei City Government Employee Work Schedule Regulations[][][][]Department of Personnel, Taipei City Government90458200https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=A19EC16BBF97596DWhat is the retention schedule for personal data and case information regarding the petitions & dispatches received through the “Taipei City Petition System,” “TaipeiPASS app,” or “1999 Taipei Citizen Hotline”?     To protect individual rights and interests stated in the Personal Data Protection Act and establish a reasonable scope for the use of personal data and case information, the Taipei City Government has determined a retention schedule for petitions & dispatches received and handled. The details were announced on June 26, 2023, as follows:<ol><li>Personal data: Personal data shall be retained and can be used for up to 5 years from the date a case is closed. Once a case reaches 5 years, personal data shall be automatically deleted by the system while case information is retained.  </li><li>Case information: Case information shall be retained and can be used for up to 10 years from the date a case is closed. Once a case reaches 10 years, case information shall be automatically deleted by the system and not be accessible by any means.</li></ol>Due to the time needed for developing necessary system functionality, a one-year grace period is set for the implementation of the automatic data deletion. The automatic deletion will be in effect on July 1, 2024, after the system upgrade is completed.[][][][]Research, Development and Evaluation Commission of Taipei City Government89831510https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=B262A3670466CB12Can citizens request access to 1999 call recordings? What is the maximum retention period for call recordings? What are the procedures for application, the expected processing time, and the methods for receiving the results?1. Yes, but only if the caller is the person requesting the recording. Furthermore, the 1999 service only records calls answered by operators. Calls made to 1999 that were directed to an extension without operator assistance, or transferred by operators to other agencies, are not recorded and therefore cannot be provided.2. Starting from July 1, 2024, only recordings from the past five years may be requested. Any recordings older than five years will be deleted on a scheduled basis and will no longer be available for request.3. Applications must be submitted in writing to the Research, Development, and Evaluation Commission (RDEC) and must comply with the requirements under Article 10 of the Freedom of Government Information Law. Please refer to the Ministry of Justice’s “Application for Provision of Government Information” format <a href="https://www.moj.gov.tw/cp-324-46138-31149-001.html" rel="noopener noreferrer" target="_blank" title="[official website link]">[official website link]</a>. The following information must be provided:(1) For individuals: full name, date of birth, National ID number, permanent or mailing address, and contact phone number. For legal entities or organizations: name, registration certificate number, and office or business address. For foreign individuals, legal entities, or organizations, please include nationality, passport number, and relevant supporting documents.(2) If the applicant has a legal agent or representative, please provide the agent or representative’s full name, date of birth, and mailing address.(3) A summary of the requested government information (i.e., a brief description of the conversation with the 1999 operator) and the number of recordings requested.(4) Purpose of the request.(5) Date of application.4. To verify that the applicant is indeed the caller and to protect personal privacy, a copy of the applicant's National ID must be attached to the application. Foreign applicants must submit a copy of their resident certificate or passport. Legal entities or organizations must stamp the official seal of the organization and the seal of the representative. If there is a legal agent or representative, please also provide a copy of their National ID.5. Once the application documents are complete, please mail them to this address: Research, Development and Evaluation Commission (RDEC) of Taipei City Government, 11F South-East Area No.1, City Hall Rd., Xinyi District, Taipei, 110204, Taiwan, R.O.C. Upon receipt, the RDEC will process the application in accordance with Article 12 of the Freedom of Government Information Law and respond within 15 days with an official document. If necessary, the processing period may be extended for no more than 15 days.6. According to Article 11 of the Freedom of Government Information Law, if any required information is missing from the application, the RDEC will notify the applicant to make corrections within 7 days. Failure to do so within the specified period will result in the rejection of the application. Once approved, the requested recording(s) will be provided on a CD along with the official response.[][][][]Research, Development and Evaluation Commission of Taipei City Government81412280https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=CD6A1D7F8AAAA8CBWhat are the addresses and opening hours of the different Hakka centers and cultural halls?Hakka Cultural HallAddress: No. 11, Lane 157, Section 3, Xinyi Road, Daan District, Taipei City 10658Tel: 02-27026141Fax: 02-27026154Opening hours: Monday to Friday -- 9 am to 9 pm daily.             Saturday to Sunday -- 9 am to 5 pm.　　　　　　 Closed on government declared holidays.<div align="center"><hr align="center" size="0" width="100%"></div>Hakka Art and Culture CenterAddress: 3F, No. 19, Lane 157, Section 1, Xinsheng South Road, Daan District, Taipei City 106Tel: 02-27093234Opening hours: Monday to Friday -- 9 am to 9 pm daily.             Saturday to Sunday -- 9 am to 5 pm.　　　　　　 Closed on Mondays and government declared holidays.<div align="center"><hr align="center" size="0" width="100%"></div>(Taipei City Hakka Cultural Park) Taipei City Hakka Cultural CenterAddress: No. 2, Section 3, Tingzhou Road, Zhongzheng District, Taipei City 10087Tel: 02-23691198Fax: 02-23697660Opening hours: Tuesday to Friday -- 9 am to 9 pm daily.             Saturday to Sunday -- 9 am to 6 pm.　　　　　　 Closed on Mondays but open on national holidays.<div align="center"><hr align="center" size="0" width="100%"></div>(Taipei City Hakka Cultural Park) Taipei City Hakka Music and Theater CenterAddress: No. 2, Section 3, Tingzhou Road, Zhongzheng District, Taipei City 10087Tel: 02-23691198Fax: 02-23697660Opening hours: Tuesday to Friday -- 9 am to 9 pm daily.　　　　　　 Saturday to Sunday -- 9 am to 6 pm.　　　　　　 Closed on Mondays but open on national holidays.<div align="center"><hr align="center" size="0" width="100%"></div>Taipei City Hakka Library and Video Center (the unit entrusted with managing it is the Taipei City Youth Hakka Cultural Association)Address: No. 1, Lane 95, Section 1, Roosevelt Road, Zhongzheng District, Taipei City 10093Tel: 02-23973733Fax: 02-23973755Opening hours: Tuesday to Friday -- 10 am to 9 pm.             Saturday to Sunday -- 10 am to 5 pm.             Closed on Mondays and government declared holidaysIf you have any questions, please contact the First Section at (02) 2702-6141 ext. 211. [][][][]Hakka Affairs Commission, Taipei City Government81412270https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=50082CF65B9C813DWhat are the different avenues for learning the Hakka dialect?The avenues for learning Hakka based on the individual’s time and aptitude include: 1. Online Hakka Language Teaching: You may visit the HAC website, www.hac.taipei.gov.tw “Hakka Language e School” to study. 2. On-air Hakka Language School: The HAC has commissioned a radio program in Hakka, which includes teaching Hakka. 3. Taipei Hakka Academy: Classes given by the HAC itself. The venue is at the rooms or other designated locations of the HAC. Content is adjusted based on the actual situation and includes Hakka language learning, arts and literature study, etc. Please pay attention to the latest news on the HAC website. 4. Taipei Hakka Education Center: The HAC entrusts the Taipei City Hakka Culture Foundation to handle various courses, including the four main subjects of “new art”, “new crafts”, “new agriculture” and “new fashion” as well as creating a lifelong learning environment for Hakka in the metropolitan area. For details, please refer to the website of the “<a href="https://www.tphkc.org.tw/" title="https://www.tphkc.org.tw/">Taipei Hakka Education Center</a>”.[][][][]Hakka Affairs Commission, Taipei City Government81412260https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=C0186F68B90C0F6BHow to become a shift volunteer of the Hakka Affairs Commission? What are the qualifications to apply for the position?1. Application Qualifications: Must be familiar with the Hakka dialect, able to answer phone calls or inquiries from visitors in Hakka while working on the reception desk.2. Application Method: Must have completed the basic training course (6 hours) for volunteer service (attached at the time of registration). Request for the volunteer service application form from any center or hall, fill in your personal information and provide three (1) 1-inch photos. Submit the forms to the service desk of the center or hall and after evaluation, the HAC will issue you a volunteer service certificate, making you an official volunteer partner. If you have any questions, please contact the Cultural Planning & Development Division at (02) 2702-6141 ext. 216.[][][][]Hakka Affairs Commission, Taipei City Government81412250https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=BC12F89F5CF17F2BWhat is the nature and content of the work of the volunteers in the Hakka Affairs Commission? What are the different shifts?1.Nature and content of the volunteer work (1) Participate in Hakka art and cultural performances, language or talent workshops organized by the HAC. (2) Support the activities of the HAC from time to time and regularly man the reception desk. (3) Handle communication and exchange activities on volunteer summits to promote interaction and experience sharing. (4) Handle volunteers’ outdoor education and training so that they are able to bring back their learning and experiences as a working participant and allow each volunteer to become a cultural seed, putting into practice the Hakka work ethic and the art of living. 2. Assist in the relevant cultural activities, which the HAC organizes. 3. Service hours:       Monday to Friday: Four shifts from 9:00 am to 12:00 noon, from 12:00 noon to 3:00 pm, from 3:00 pm to 6:00 pm, and from 6:00 pm to 9:00 pm.       Saturday to Sunday: Three shifts from 9:00 am to 12:00 noon, from 12:00 noon to 3:00 pm, 3:00 pm to 6:00 pm. If you have any questions, please contact the First Section at (02) 2702-6141 ext. 213.[][][][]Hakka Affairs Commission, Taipei City Government81412240https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=3D1A68A8011B6098How to apply for subsidies for the “Promotion of Hakka Language Heritage and Cultural Activities Program for the City’s Elementary and Junior High Schools”?1. Application Qualifications: All public and private, elementary and junior high schools, and who are willing to cooperate with the Taipei City Government in its Hakka language promotion policy, launch a Hakka language and culture-related courses and activities. 2. Application Period: The relevant implementation plan will be announced on the website of the HAC at the beginning of each year, and the contents of the plan will also be sent to the elementary and junior high schools in the city. All schools are welcome to apply. 3. Application Method: (1) Within the application period, applicants may apply through registered mail, in person, appoint someone or online (not the entire process), or send the required documents directly to the HAC without preparing official documents; applicants must submit a properly filled out application form, basic information about the school (private schools must attach their registration certificate), a detailed list of the expenditures and budget of the application for subsidy (list down all the fees and the items and amount applied with the HAC, at the same time, if an application for subsidy has been made with other government agencies or commissioned other similar plans, they must list the each of the agency they have applied with or any commissioned projects and amount), teacher’s certificate, together with the proposal (including project name, objectives, schedule, location, number of people, course content, expected benefits), all data will be in A4 paper in portrait format with page numbering on the bottom right of each page. (2) Please prepare one electronic file and two written materials for the above documents and submit your application within the application period. (3) For incomplete application forms, the applicant must make a one-time revision within a week after receiving notification from the HAC; if the applicant fails to submit the application or the necessary revisions, the application shall be deemed to have waived the application.  4. For details and rules on other subsidies, please refer to the “Subsidies for the Promotion of Hakka Language Heritage and Cultural Activities Program for the City’s Elementary and Junior High Schools”; if you have any questions, please contact the Second Section at (02) 2702-6141 ext. 228.[][][][]Hakka Affairs Commission, Taipei City Government81412230https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=BF9A3C78813B093DHow to apply for subsidies for the “Taipei City Hakka Culture and Language Related Study Project for Individuals or Groups”?1. Application Qualifications: 1-1. Individual: A citizen who is at least 20 years of age, capable, and resides in Taipei City (hereinafter referred to as “the City”). 1-2. Group: The legal person or non-corporate body registered in the City. 2. Application Period: The relevant implementation plan will be announced on the website of the HAC at the beginning of each year. 3. Application Method: 3-1. Each applicant shall submit the following documents by registered mail or in person to the HAC within the application period: (1) For individuals, they should attach their ID cards, application forms, teacher's appointment letter, a study/research plan and other explanatory materials. (Qualified teachers of Hakka certified study courses should attach their intermediate-high Hakka language certification and Hakka language teacher certificate (may be sent with the electronic copy, if available) and send them to the HAC within the prescribed period, submissions outside of the deadline will not be accepted. (2) If the applicant is a group, in addition to submitting the group’s filing or registration certificate, election certificate of the person-in-charge or other relevant documents, the articles of and basic information about the organization must also be submitted; the application procedures are the same as those of the preceding paragraph.   (3) Applications will no longer be accepted if the subsidies for the above application cases have been used up. 3-2. The contents of the proposal shall include the project name, purpose, date, location, research content, implementation method, schedule, classes (specify the schedules of the internally and externally recruited teachers), student names, source of funds, fund appropriation, expected benefits, etc. Please use A4 paper in portrait format in making the proposal.   3-3. The application form submitted by each unit must specify all expenses involved, the items and amount applied for with our Commission. If the unit has also applied for subsidies with other government agencies or commissioned other similar plans, it must list the organizations it has applied subsidies to or any commissioned projects and amount. 3-4. For incomplete application forms, the applicant will be asked to make a one-time revision within the prescribed period; if the applicant fails to make the necessary revisions within the prescribed period, the application shall not be accepted by the HAC.   4. For details and rules on other subsidies, please refer to the “Taipei City Hakka Culture and Language Related Study Project for Individuals or Groups”; if you have any questions, please contact the Second Section at (02) 2702-6141 ext. 221.  [][][][]Hakka Affairs Commission, Taipei City Government81412220https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=BC6BF2B3F0DC0A1AHow to apply for “Subsidies for the Implementation of Hakka Language Teaching Program in the Taipei City’s Kindergarten Schools”?1. Application Qualifications: All public and private kindergartens, which have been registered with the competent authorities, and are willing to cooperate with Taipei City Government in its Hakka language promotion policy, and in launching Hakka language and culture-related courses and activities. 2. Application Period: The relevant implementation plan will be announced on the website of the HAC at the beginning of each year, and the contents of the plan will also be sent to the kindergartens in the city. All kindergartens are welcome to apply. 3. Application Method: (1) Within the application period, applicants may apply through registered mail, in person, appoint someone or online (not the entire process), or send the required documents directly to the HAC without preparing official documents; applicants must submit a properly filled out application form, two copies of the basic information about the kindergarten (for private schools, please attach your registration certificate), class content and schedule, teachers’ qualification and certificates, student list, and plan to the HAC for processing. (2) The proposal content must include two copies of the project name, objectives, teaching design, and expected benefits. Please use A4 paper in portrait format in making the proposal. (3) The application form submitted by each unit must specify all expenses involved, the items and amount applied for with our HAC. If the unit has also applied for subsidies with other government agencies or commissioned other similar plans, it must list the organizations it has applied subsidies to or any commissioned projects and amount. (4) For incomplete application forms, the applicant will be asked to make a one-time revision within the prescribed period; if the applicant fails to make the necessary revisions within the prescribed period, the application shall not be accepted by the HAC.  4. For details and rules on other subsidies, please refer to the “Subsidies for the Implementation of Hakka Language Teaching Program in the Taipei City’s Kindergarten Schools”; if you have any questions, please contact the Second Section at (02) 2702-6141 ext. 227.  [][][][]Hakka Affairs Commission, Taipei City Government81412210https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=4C57ABE8EB493745How to apply for subsidies for “Taipei City Hakka Songs and Ballads Classes and Hakka Learning Projects”?1. Application Qualifications: Ballad classes given by non-profit or charitable organizations registered in the City. 2. Application Period: The relevant implementation plan will be announced on the website of the HAC at the beginning of each year. 3. Application Method: (1) Applicants may submit their application form, as well as a copy of each of the group’s filing or registration certificate, election certificate of the person-in-charge or other relevant documents, the articles of and basic information about the organization, teachers’ qualification and hiring letter, study plan and other explanatory materials (electronic files may also be submitted together) within the prescribed period through registered mail or in person to the HAC, failure to meet the deadline will not be accepted. Applications will also no longer be accepted once the subsidies have been used up. (2) The proposal must include the project name, objectives, date, location, study content, implementation method, schedule, course list (specify the date of classes given by internally and externally recruited teachers), student list, source of funds, fund expenditure list, expected benefits, etc. Please use A4 paper in portrait format in making the proposal. (3) The application form submitted by each unit must specify all expenses involved, the items and amount applied for with the HAC. If the unit has also applied for subsidies with other government agencies or commissioned other similar plans, it must list the organizations it has applied subsidies to or any commissioned projects and amount. (4) For incomplete application forms, the applicant will be asked to make a one-time revision within the prescribed period; if the applicant fails to make the necessary revisions within the prescribed period, the application shall not be accepted by the HAC.  4. For details and rules on other subsidies, please refer to the “Subsidies for Taipei City Hakka Songs and Ballads Classes and Hakka Learning Projects”, if you have any questions, please contact the Second Section at (02) 2702-6141 ext. 221.  [][][][]Hakka Affairs Commission, Taipei City Government81412200https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=F5C11276F0CFF7E2How to apply for the subsidies on "Taipei City’s Outstanding Hakka Art and Cultural Group for the Promotion of Hakka Cultural Projects”?1.Application Qualifications: Group: A legal person or non-corporate body registered in the City, with priority given to groups where the HAC serves in an advisory capacity. 2. Application Period: The relevant implementation plan will be announced on the website of the HAC at the beginning of each year. 3. Application Method: (1) Applicants may apply through mail, in person, appoint someone or online (not the entire process) within the application period; applicants must submit a properly filled out application form, basic information about the association, and the proposal, and send them by registered mail or bring them in person to the HAC for processing. (2) The proposal content must include the project name, objectives, activities, expected benefits, funding sources, and funding details. Please use A4 paper in portrait format in making the proposal. (3) The application form submitted by each unit must specify all expenses involved, the items and amount applied for with the HAC. If the unit has also applied for subsidies with other government agencies or commissioned other similar plans, it must list the organizations it has applied subsidies to or any commissioned projects and amount. (4) For incomplete application forms, the applicant will be asked to make a one-time revision within the prescribed period; if the applicant fails to make the necessary revisions within the prescribed period, the application shall not be accepted by the HAC. 4. For details and rules on other subsidies, please refer to the “Subsidies Outstanding Hakka Arts and Cultural Group for the Promotion of Hakka Cultural Projects”; if you have any questions, please contact the Second Section at (02) 2702-6141 ext. 222.  [][][][]Hakka Affairs Commission, Taipei City Government81412190https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=4C69502BDF20610FWhat are the library hours of the Hakka Library and Video Center?Tuesday to Saturday - 10:00 ~ 21:00The library is closed to the public on Mondays and government declared holidays.Library card application, borrowing and return of library materials end one hour before closing time.Address: No. 1, Lane 95, Section 1, Roosevelt Road, Zhongzheng District, Taipei CityTel: 02-23973733Fax: 02-23973755If you have any questions, please contact the First Section at (02) 2397-3733 ext. 11.[][][][]Hakka Affairs Commission, Taipei City Government81412180https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=E2A67061B067FEC4What are the collections found at the Taipei City Hakka Library and Video Center?The Library and Video Center is dedicated to Taiwan’s “Hakka cultural relics”, 　“Hakka village cultural resources”, “books and literature”, and " Video materials”. It brings together the power of the government, the academe, the industry, and the civil society to record, store, and develop various forms of digital learning. Since it opened, it has had a collection of 8,735 books, DVDs, VCDs and more than 200 e-books. To let the people know about the library’s collection, the B1 collection tries to present the various Hakka images in a fun and interesting way. This makes it enticing for the citizens to learn more about Hakka and its history as well as makes it more convenient to view the different categories of the library collection. The contents of which include: history and geography (Hakka architecture), audio-visual, social sciences (costumes, folk songs), applied science (medicine, cuisine), natural sciences, fine arts (shadow play, drama), history and geography (Western), Liu-dui, hundred family surnames, religions (kings of three mountains, Yimin Ye, Baosheng Dadi), essays, philosophy (child development, psychology), general category, and language (Hakka proverbs). If you have any questions, please contact the First Section at (02) 2702-6141 ext. 211.[][][][]Hakka Affairs Commission, Taipei City Government81412170https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=A93FE4924C2B4676How do we buy publications released by the HAC?1.BookstoresHow do we buy publications released by the HAC?  Bookstore                                                                        Telephone           AddressGovernment Publications Bookstore Songjiang Branch     02-2518-0207    1F, No. 209, Songjiang Road, Taipei CityWunan Cultural Square                                                       04-2226-0330     No. 600, Junfu 7th Road, Beitun District, Taichung City, for more information about the branch, please refer to <a href="http://www.wunanbooks.com.tw/retail_info.aspx" target="_nwMof" title="五南文化廣場門市資訊[另開新視窗]">Wunan CulturalSquare Info.</a> 2. Online stores (you may search using the “Hakka Affairs Commission, Taipei City Government” as keywords) <a href="https://www.govbooks.com.tw/" target="_blank" title="Government Online Bookstore(Chinese)">Government Online Bookstore </a>             <a href="https://wunanbooks.com.tw/?ccms_cs=1" target="_blank" title="Wunan Online Bookstore(Chinese)">Wunan Online Bookstore</a>                   <a href="https://books.com.tw/?ccms_cs=1" target="_blank" title="Books Online Store(Chinese)">Books Online Store</a>                              If you have any questions, please contact the Secretariat Office at (02) 2702-6141 ext. 313.  [][][][]Hakka Affairs Commission, Taipei City Government81412160https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=1794881401CFB712Frequently Asked Questions about the "Taipei City Hakka Cultural Park"Please click on the <a href="https://ssl.thcp.org.tw/faqs" target="_gipnw" title="「臺北市客家文化主題公園」相關常見問題(另開視窗)">link</a> to read more about it. If you have any questions, please contact the First Section at (02) 2702-6141 ext. 217.  [][][][]Hakka Affairs Commission, Taipei City Government81412150https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=E2B2BA2BCE551210What is the "Taipei Hakka Yimin Festival "?The HAC integrates “tradition” and “innovation”. Every year, it invites all “Yimin Ye” from all over Taiwan to congregate in Taipei. Through the “Taipei Hakka Yimin Festival” we hope to encourage the active participation of all Hakkas, enliven folk participation using the concept of immigrant festival, enhance the participation of multi-ethnic groups and shape up a model for urban Hakka celebration. The activities mainly present Hakka cultural values through the three major avenues of “festival”, “parade”, and “performance”. It aims to enhance the following four major points: 1. Expand and enliven public participation and enhance local handling and coordination of the main event. Promote neighborhood interaction through public-private partnerships and cross-sector alliances. 2. Enhance the vitality and creativity of Taipei Hakka culture and attract cross-generational and inter-ethnic participation. 3. Provide an in-depth presentation of the diversity of Hakka culture through “localization”, “industrialization”, “internationalization”, “rejuvenation” and other forms of diversified programs. 4. Shape this event to become an important immigrant festival in Taipei, improve the visibility of Hakka culture, explore the next Hakka, and form a unique urban arts festival with Hakka characteristics.[][][][]Hakka Affairs Commission, Taipei City Government81412140https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=343197A50A274D7FHow to access the Hakka Culture Quarterly?In line with the paperless policy of the government, the Hakka Culture Quarterly published by the HAC is in electronic format and is released in April, June, September and December of each year. The public may download and view the current issue of the quarterly journal under the “Hakka Culture Quarterly”. If you have any questions, please contact the Second Section at (02) 2702-6141 ext. 222.[][][][]Hakka Affairs Commission, Taipei City Government75529340https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=E2C3BFFD6C5F3B12Is it required to give contact information and the real name when filing inquiries/complaints? Is it possible for the personal identifiable information provided to be leaked?1.The Notice for Processing Complaints for the Taipei City Government and Its Subordinate Agencies indicate that inquiries or complaints filed in writing, including emails and faxes, shall have clear description of the issue, the filing person’s real name and contact information. Cases will not be processed if any of the aforementioned items is not provided. The instruction will be distributed to all agencies of the Taipei City Government. 2. If the inquiries/complaints include confidential information, the responsible agencies shall process them in accordance with the privacy measurement prescribed in the Taipei City Government Implementation Guidelines for Document Processing to ensure the confidentiality of the filing content and the person’s identification. All the procedures involved, such as production, transmission, storage, etc., shall follow the measurement for the processing of confidential document.[][][][]Research, Development and Evaluation Commission of Taipei City Government75528510https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=374E9651C010C95E Is “Taipei Reward Point” transferable?No, Taipei Reward Point is only valid for the applicant/cardholder. Taipei Reward Point is not transferable. Those violating this rule will no longer have access to collecting and redeeming reward points.[][][][]Department of Information Technology, Taipei City Government75528520https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=68DAA93F3CA74896Can Taipei Reward Point and Concessionaire EasyCard point be used together?Taipei Reward Points can be converted into EasyCard value, which can then be used for small sum purchases. Furthermore, Taipei Reward Points will not affect Concessionaire EasyCard’s points – such as the points on Senior EasyCard and Charity EasyCard. The subsidy for services provided by the original Concessionaire-type card still operate as normal.[][][][]Department of Information Technology, Taipei City Government75528560https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=08FD7B79E60E0D1FHow do I use the EasyCard stored value acquired from converting “Taipei Reward Point”? EasyCard stored value converted from Taipei Reward Point can be used the same way as those on other EasyCards. They can be used to pay for rides on public transportation or for small amount purchases at designated retailers carrying the EasyCard logo.[][][][]Department of Information Technology, Taipei City Government75528580https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=E97556FBBDFD8AD1Should the total amount of EasyCard stored value converted from Taipei Reward Point be included in the annual withholding tax from income? If the total accumulated value reaches NT$1,000 (or more), it should be included in withholding tax from income.[][][][]Department of Information Technology, Taipei City Government75528070https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=2583AAA64092A48AHow do I inquire about the progress of FTTH implementation?We welcome residents to visit the official website of Taifo at https://www.taifo.com.tw/Eng/  or dial the 24-hour hotline (TEL: 0809-080-081) for further inquiries.[][][][]Department of Information Technology, Taipei City Government75528080https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=4431271E0CA4FB97I was told by Chunghwa Telecom that I can’t access fiber-optic network due to inadequate conduits around the area of my house to install optical fiber cables. Can Taifo provide the service?Taifo is responsible for the implementation of the city’s optic-fiber network. The service is available to all areas covered by the network. You are welcome to visit the official website of Taifo at https://www.taifo.com.tw/Eng/Index.aspx or dial the 24-hour hotline (TEL: 0809-080-081) for subscription info.[][][][]Department of Information Technology, Taipei City Government75528090https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=B9C67542765FFD44Does Taifo charge more for the FTTH service compared to other telecom service providers such as Chunghwa Telecom?Taifo ensures 100M upload/download speeds at a monthly rate of NT$888; 300M upload/download speeds at a monthly rate of NT$1,288. For casual internet users, they can choose the monthly plan of 1000M upload/download speeds with the maximum usage of 5GB for free. They will not be charged until the usage exceeds the limit. To learn more about the subscription info, please refer to the official website of Taifo at https://www.taifo.com.tw/Eng/ or dial the 24-hour hotline (TEL: 0809-080-081) for further inquiries.[][][][]Department of Information Technology, Taipei City Government75528100https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=8F56FCD0EFD00B45What are the subscription rates for FTTH service?Taifo ensures 100M upload/download speeds at a monthly rate of NT$888; 300M upload/download speeds at a monthly rate of NT$1,288. For casual internet users, they can choose the monthly plan of 1000M upload/download speeds with the maximum usage of 5GB for free. They will not be charged until the usage exceeds the limit. To learn more about the subscription info, please refer to the official website of Taifo at https://www.taifo.com.tw/Eng/ or dial the 24-hour hotline (TEL: 0809-080-081) for further inquiries.[][][][]Department of Information Technology, Taipei City Government75528110https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=55E5AA6492F60022How do I report situations where the FTTH construction has affected my life?If the cable construction has affected your life, please take the following steps to identify the responsible units: 1. Check if the construction workers’ outfits bear the mark of “Taifo.” 2. Check if the signboard at the construction site says “construction unit: Taifo”. If the construction work in question is carried out by Taifo, we will demand that the company make improvements immediately. We apologize for any inconvenience caused. Please visit the official website of Taifo at https://www.taifo.com.tw/Eng/ or dial the 24-hour hotline (TEL: 0809-080-081) for further inquiries.[][][][]Department of Information Technology, Taipei City Government75528120https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=C0A1587E853FC696What are all these new metal boxes out in the street and what are they used for? The metal box, called “Utility Box,” is used to deploy installed optical fiber cables to individual households. It is one of the most important infrastructures of the FTTH project that allows residents to enjoy fast internet connections.[][][][]Department of Information Technology, Taipei City Government75528130https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=91A12653B974B1C4Does the utility box emit electromagnetic waves?In addition to optical fiber cables and passive components, the utility box does not contain any electronic equipment. Residents do not have to worry about electromagnetic waves.[][][][]Department of Information Technology, Taipei City Government75528140https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=88A9EBFF7B895C12What are the dimensions of the FTTH utility box? Will the boxes obstruct the landscape?Dimensions for the FTTH utility box: 128 cm (height) × 60 cm (length) × 33 cm (width). The size is one-fifth of Chunghwa Telecom utility box. Dimensions for Chunghwa Telecom utility box: 180 (height)×150 cm (length) × 50 cm (width). The utility boxes will be installed around existing facilities or at inconspicuous locations. By blending into the environment (inside flowerbeds, corner walls, or tree pits) and avoiding sidewalks, the facility seeks to fit unobtrusively into the surroundings.[][][][]Department of Information Technology, Taipei City Government75528150https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=436BBDFEB94D7FB2Can I demand the utility box installed near my house to be relocated? What would be the consequences?The utility box, used for deploying installed optical fiber cables to individual households, is one of the most important infrastructures of the FTTH project. Relocating the equipment will affect residents’ access to fiber-optic broadband connection.[][][][]Department of Information Technology, Taipei City Government75528160https://english.gov.taipei/News_Content.aspx?n=AF7A6F484D2A4A02&s=1256680D1D407C7FWill residents be consulted or notified before the installation of FTTH utility boxes?The FTTH contractor will have to obtain approval from borough offices and competent authorities to conduct joint inspections at planned locations of the utility boxes before installing them. The boxes should be set up at inconspicuous spots, avoiding sidewalks and blending into the environment (inside flowerbeds, corner walls, or tree pits). Approval should be obtained before the facility is installed.[][][][]Department of Information Technology, Taipei City Government