Fund Deduction Error with MRT/Bus Monthly Pass Explained
In response to media coverage about erroneous fund deduction on EasyCard linked to the All Pass Ticket, the Public Transportation Office (PTO) explained that it has requested bus companies to update their validators and charging system before the launch of the monthly pass.
The complaints about faulty charges on the monthly pass have been independent cases caused by card damage or abnormal setting, not of a general nature.
The agency reminds pass users who experienced faulty charges to contact staff members at the information booths at MRT stations for closer examination and possible repair. Users who report mistaken charges on their pass will be notified for refund.
According to PTO, it has requested bus service operators in both Taipei City and New Taipei City to investigate into the cause of such error. In the case of validator malfunctions, the bus companies will reimburse victims of the wrongful charges with the equivalence of NT$100 in value – in addition to the original amount.
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