City Mounts Campaign to Protect Rights for Senior Consumers
On March 14, the city government held a result presentation press event on Taipei’s initiative to protect consumers’ rights for seniors as part of the effort to create a friendly environment for the elderly in addition to medical care and other services.According to the Department of Legal Affairs (DLA), the program has been implemented in line with the “Guidelines for Senior Consumers Protection” published by Executive Yuan. It involves three approaches:(A) Enforcing inspection of products and services targeting seniors, including supplementary foods, nursing facilities, transportation fares, and ticket prices for recreational purposes. (B) The City’s ombudsmen will visit borough offices to assist residents who have difficulties moving or writing to file complaints regarding consumer disputes and provide free examination of pre-need funeral packages. (C) The City’s ombudsmen will also conduct consumer issue awareness campaigns at community associations, activity centers, and other venues where the elderly congregate.
DLA pointed out that inspection results indicate no irregularities regarding supplementary foods. However, as high as 60 percent of senior nursing institutions did not meet standards and have been asked to make improvements. As for preferential offers for cultural events, only Ta Chien Cinema and Miniatures Museum of Taiwan failed to provide seniors with half-price concessions. The Department of Information and Tourism and Department of Cultural Affairs will be responsible for dealing with the issue, seeking to amend Senior Citizens Welfare Act if necessary. In response to media questions on bus services, ombudsman Ho Hsiu-lan noted that digital display and audio stop reminder equipment are areas which Public Transportation Office will inspect. The City will ensure the services are available for senior passengers.