YouBike to Launch SMS Bike Return Reminder Service
The Department of Transportation (DOT) announced that the YouBike system will implement SMS notifications to remind individuals who have not returned the rented bicycle beyond four hours.According to statistics, the majority of phone call inquiries on YouBike service include rental history, bicycle borrowing or return, and whether payments have been successful. To remind users of rental time and to minimize controversies regarding fees incurred from not returning the vehicles, an SMS notification will be dispatched every hour to users who have not returned bikes starting the fourth hour. The messages will only be sent between 8 AM and 10 PM, avoiding unnecessary disturbance. Users are also advised to download the YouBike App and sign up for membership. By logging on and selecting the “Turn on Notifications” feature, they will receive an automatic confirmation message in three minutes after accessing the YouBike rental or return service. For inquiries concerning the YouBike SMS service or use of the app, please visit the website of YouBike (www.youbike.com.tw)(Chinese) or call service hotline at 02-89785511 or 1999, ext. 5855.